Policies and practices in hotels in kenya eusabia bosibori ondieki1 samson kuria kungu2 a study on kenyas hospitality industry indicates that, about 64 percent of jobs are either semi skilled or unskilled. Effects of strategic management drivers on the performance of hotel industry in kenyan coast uzel jean mzera mutindi 1 phd candidate at jkuat, msa cbd, kenya. Entrepreneurial challenges facing the hospitality industry in. A study of hotel industry in mombasa county david mwakidimi msengeti, dr.
Historical background of the hospitality industry a. Many people visit kenya for different reasons and at different times. Diverse enough for people to work in different areas of interest and still be employed within the industry. The hospitality industry in kenya the kenyan hospitality industry evolved at the coast due to arab traders and the railway line construction workers. Leveraged our extensive expertise in the hospitality and real estate industries, as well as our global network of relationships with csuite executives, to help identify top. The hospitality industry has a broad category of fields within its service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry etc. This study sought to determine customer relationship management practices in the hotels industry in kenya. The researcher has decided to focus on small and medium sized pubs and restaurants. The main aim of this research was to find out the level of responsible tourism and hotel management in kenya with an ethical dimension. Planning, coordinating and executing production processes using available resources to meet sales and quality targets.
Hotels were almost collapsing and thousands of kenyans lost their jobs. Despite their importance of to the economy, hospitality industry faces a lot of challenges in terms of competition. Currently, ghana ranks 14th on the list of most visited tourism destinations in africa isser, 2009. Analysis of and recommendations for kenyas tourism sector. Kenyas hospitality sector report a introduction b trends in the hospitality sector in kenya c hotel supply in kenya. Hotels in kenya operate in a dynamic business environment characterized by intense competition for resources and market share hence have become more challenging to manage and sustain their growth rate. The integration of ict in the tourism industry is an essential for success of tourism enterprise. Factors influencing staff motivation among employees. Ultimately, the government must play the role of ensuring that the right policies and regulations are in place and adhered to and provides the enabling environment. Pdf key performance indicators in the kenyan hospitality. Browse and book hotel rooms that suits your needs with jumia travel formerly jovago. Purpose the overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the kenyan hotel industry. These kenyans have positions in the tourism industry ranging from the service e. Impact of the internet on tourism and hospitality in kenya bachelors thesis 42 pages, appendices 4 pages october 20 this thesis gives an insight into the importance of the use of the internet in tourism and hospitality industries in kenya.
A study on job intrinsic factor imparting on job motivation of casino hotel chefs found that the chefs are most motivated with work itself and least satisfied with growth and recognition they were accorded the study rec. The hospitality industry is a multibilliondollar industry that depends on the availability of leisure time and disposable income. The travel and hospitality sector in kenya is essential for driving growth, providing foreign exchange, and creating employment to thousands of kenyans. This comprises of about 6 percent in managerial, 8 percent in supervisory, 22 percent with craft while the. The aim of this thesis was to find out the impacts of the. Some of the major industries include smallscale consumer goods producers plastic, furniture, batteries, textiles, soap, cigarettes, and flour, agricultural products processing, oil refining, and cement. Effects of pay and work environment on employee retention. The study would be done in equator bottlers because in 2014, equator. Kenyan hospitality and travel industries uk essays.
Tourism employees kenyas tourism industry caters to the employment of 500,000 kenyans national geographic 2010. After some challenging years, kenyas tourism industry is recovering, with the country becoming an increasingly attractive destination as stability and confidence return, travel connections improve and relevant government programmes come into effect. Analysis of and recommendations for kenyas tourism sector autor. This comprises of about 6 percent in managerial, 8 percent in. The hotel industry has flourished because kenya is one of the foremost tourist destinations in africa. Food and beverage is undoubtedly the largest sector in kenyas vibrant hospitality industry. Today, hospitality also refers to a segment of the service industry that includes hotels, restaurants, entertainment, sporting events, cruises and other tourismrelated services. The kenyan hospitality industry evolved at the coast due to arab traders and the. Hotels industry today is waking up to consumers who demand consistent delivery of the brand promise, changing needs and sensitivity to sociopolitical both locally and globally. Kenya s hospitalitysector report a introduction b trends in the hospitality sector in kenya c hotel supply in kenya d hotel market performance i.
By the end of 2016, the hospitality industry in kenya had started picking itself up and the number of new strategies was put in place as a way of bringing back the glory in the sector. Towards tourism product development, diversification and extension odunga, p. Objectives this research was guided by both general and specific objectives general objectives the main aim of this research was to find out the level of responsible tourism and hotel management in kenya with an ethical dimension. This is because the hospitality industry is very sensible to wordofmouth communications.
As kenya s oldest lodging association, we offer programs and services to help add value to over 300 members in the industry and their properties. Benchmarking practices in the hotel industry in nairobi, kenya by okombo, philip alinyo this research project is presented in partial fulfilment of the requirements for the award of degree of master of business administration of the university of nairobi. Overview of how the hotel industry in south africa, nigeria, mauritius. Hospitality and food industry archives best employment. Their presence necessitated the building of the first catering establishment at the coast which was known as the grand hotel of mombasa built at the present site of manor hotel kamau and waudo. Overall, there is an increase in the number of hotels in kenya. Cost management practices in the hospitality industry. Our work includes negotiating and advising on hotel, restaurant and spa management and franchise arrangements, investment, joint venture and financing arrangements relating to the hospitality sector.
The industry must also play by the right rules and procedures in developing the industry to ensure kenya maintains and grows its slice of the cake in the market. Effects of organizational culture on organizational. The travel and hospitality sector in kenya is recognized for driving exports, providing foreign exchange, and creating employment to thousands of kenyans. The ancient hospitality customs remind us of what the hospitality industry is all about. The hospitality and tourism industry in ghana has moved from the sidelines to the centre stage of socioeconomic strategies. Kenya s hotel market is recovering, with growth being achieved for the. Kenyas diverse terrain rises from a low coastal plain on the indian ocean in the east to highlands in the center of the country before descending into a humid lake basin on lake victoria in the west. Visit hospitality net for uptotheminute hotel industry news, opinion articles, breaking news, hotel openings, appointments, industry events and conferences and feature stories. Related words are host, hospital, hostel and hotel. Richard ogola bele makopondo of technical university of kenya. Stability came back as issues if insecurity were catered for. A nonsatisfied consumer tells hisher negative experience to 9 to 20. Below are the sectors three main areas that one can invest in.
The latest kenya economic update projects the countrys growth to rise from 5. The global hotel industry bottomed out in 2009 and a recovery is under way. As such, the hospitality industry is important not only to societiesbut to economies, customers and employees. Obtaining hotel financing will be a challenge for the next 2 to 4 years. Welcome to the kenya association of hotelkeepers and caterers website. Kenya s insurance sector is ripe for investment and growth. Tourism and hospitality industry at a glance it is boom time for indias tourism and hospitality sector. Normality was experienced and tourists started visiting the country once more. Dec 04, 2009 with industry contributing 18 percent of gdp 1998 est. Download all the latest market reports you need on the hospitality industry in kenya. The report gives insights into the state of the industry in various african countries including kenya. European journal of tourism hospitality and research vol. Policies and practices in hotels in kenya eusabia bosibori ondieki1 samson kuria kungu2 a study on kenya s hospitality industry indicates that, about 64 percent of jobs are either semi skilled or unskilled. Food and beverage is undoubtedly the largest sector in kenya s vibrant hospitality industry.
Joseph obwogi school of human resource development, jomo kenyatta university of agriculture and technology, registrar ap, technical university of mombasa. Kenya is endowed with rich natural resources including wildlife, aquatic and marine life, hydropower and some minerals. Jul 04, 2017 by the end of 2016, the hospitality industry in kenya had started picking itself up and the number of new strategies was put in place as a way of bringing back the glory in the sector. Joseph obwogi school of human resource development, jomo kenyatta university of agriculture and technology, registrar ap, technical university of mombasa abstract travel and tourism industry is one of. One of the objectives of the research was to assess how global marketing strategies had influenced the competitiveness of the hospitality industry in kenya. Consequently, kenyas tourism industry was paralyzed. Effect of pricing strategy and growth of selected hotels. The introduction chapter provides information on research background, research aims and research objectives. Our recommendation to the average investor is a balanced portfolio, consisting of 40%.
The information communications technologies ict plays a major role in tourism, travel and hospitality industry. Supply growth will be constrained by the lack of financing. Pdf planning can be a complex network of ideas and challenges or it can be as simple as writing down a to do list. The hotel industry is one of the main components of tourism and as such is one of the most promising sectors in kenya. Globalization has brought unprecedented transformational changes in all aspects of tourism and hospitality industry throughout the world creating a number of opportunities and challenges to the. The second objective of the research was to analyze the effect of economic forces based on porters model on the competitiveness of the industry. Jobs in hospitality companies hospitality vacancies. Obwogi, phd 3 technical university of mombasa, kenya. Kenyas reputation plummeted and this lead to the loss of its competitive value. Customer relationship management practices in the hotel. Sheds light on the various trends shaping the domestic travel and hospitality sectors by josephine wawira the travel and hospitality sector in kenya is essential for driving growth, providing foreign exchange, and creating employment to thousands of kenyans. The hospitality industry s relationship with waste august 30, 2018 according to wrap, two million tonnes of waste is generated by the uks hospitality industry annually, so what are they doing to combat this issue. By the end of 2018, the employment rate is expected to rise by 3. Specific objectives the following specific objectives were formulated to guide the researcher.
Global editing firm pwc recently released the hotel industry outlook for african countries from the year 2017 to 2021. Evaluating kenyas tourism crisis the purpose of this paper is to provide information that can aid in the development of a crisis management plan for kenya. Juliet shali shambi autor jahr 2009 seiten 69 katalognummer v228600 isbn ebook 9783842820005 dateigro. Developments and challenges in the hospitality and tourism sector. Tour guides for kenyas ever growing game industry and safari to the management sector in hotels and tour operators. Oct 07, 2014 introduction to hospitality industry 1. Driven by a surge in business traveler arrivals and a soaring interest in india as a tourist destination. Kenya industry, information about industry in kenya. Kenya has 485 licensed hotels of international standards to choose from. Find cheap flights and airline tickets and get the best deals for your personal and business travels. They scoured the globe and asked a selection of the hotel industrys top executives, consultants and academics what they think is driving the hotel industry over the short, medium and longterm. Unparalleled experience pwcs team of hotel specialists provide an unbiased overview of how the hotel industry in south africa, nigeria, mauritius, kenya, namibia and tanzania is expected to develop over the coming years. To answer the question that what is the hospitality industry, we would also need to dwell on the historical background of the hospitality industry. South africa nigeria mauritius kenya tanzania 8th edition pwcs team of hotel specialists provide an unbiased overview of how the hotel industry in south africa, nigeria, mauritius, kenya and tanzania is expected to develop over the coming years.
The tourism and hospitality industry in kenya has since independence been known to provide the much needed foreign income to the government. Sheer logic is seeking to engage a dynamic individual for the production supervisor position for one of our clients key responsibilities. The hospitality industry is a several billion dollar industry that. There is heightened competition in the hospitality industry in kenya as globalization. By understanding these drivers we aim to deliver technology. Abstract purpose the overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the kenyan hotel industry. Designmethodologyapproach a crosssectional survey research design was used to. This week, we turn our focus to the future with the cytonn annual market outlook 2016, where we provide our investors with key insights and analyze the trends that will shape the investments landscape over the next 12 months in kenya.
Existing hotels will experience a significant increase in value through 2014. The cancellation of leisure trips and business conferences were rapidly on the rise. Sheds light on the various trends shaping the domestic travel and hospitality sectors. This had a ripple effect on all sectors of the industry. Some of the ancient hospitality customs can still give goosebumps to all hospitality professionals and travellers. The hospitality industry in kenya is a vibrant and thriving industry and one that brings the most revenue to kenya. Developments and challenges in the hospitality and tourism. The association also protects their members interests by representing them as their legislative voice before kenyan government.
Kenyas hospitalitysector report a introduction b trends in the hospitality sector in kenya c hotel supply in kenya d hotel market performance i. Driven by kenya s positive economic growth trend, rising middle class, urbanization, devolution and position as a regional hub for multinational businesses the countrys hotel industry is set for growth according to pwc report, rooms with an african view hotels outlook. The offshoot of this is that all major hotel brands in the world now see kenya as a major player in their africa strategy. This study is about employee motivation in hospitality industry. Opportunity for investment in kenyas hospitality sector. Oct 21, 2016 the hospitality industry in kenya is a vibrant and thriving industry and one that brings the most revenue to kenya. Hospitality industry key to growth the standard kenya. The tourism industry in kenya has suffered from the issuance of travel advisories by foreign governments in the last two to three years as these advisories resulted in a reduction of foreign tourists, which in turn led to the closing down of hotels and the laying off of staff. Laws of kenya the hotels and restaurants act chapter 494 revised edition 2009 1986 published by the national council for law reporting with the authority of the attorney general. Pdf key performance indicators in the kenyan hospitality industry. Tourism industry is one of the rapid growing industries around the globe. Click here to instantly access all the reports, in one place.
Emerging trends and competition in the kenyan hospitality. Pdf key performance indicators in the kenyan hotel. Some visit to enjoy the friendly weather, others to watch the wildebeest migration among many other reasons. Hotel industry practitioners and scholars in kenya have struggled to assess firm performance and to identify good practice. Pdf the role of ict in tourism industry christopher. Terrorism in kenya has affected the tourism industry. Hotel standardization and classification system in kenya.
For a successful career in the hotel management industry, you must. Unparalleled experience the outlook provides an overview of how the hotel industry in south africa, nigeria, mauritius, kenya and tanzania is expected to develop over the coming years. The effect of service quality on customer satisfaction in. The different categories of the hospitality industry in kenya. According to the report, kenya s attraction for investors in the hotel industry was boosted by relatively stable economic growth projections. The hotel industry is subdivision of the hospitality industry specializing in accommodation. Often, its the case that hotels also offer almost every sector of related goods and services in the. Jumia travel gives insights into kenyas hospitality. Key performance indicators in the kenyan hospitality industry. The hospitality industry in kenya is divided into numerous categories, each of them offering unique opportunities for investment. Pwc s kenya s publications and insights offers a range of publications from various areas in business. Kenyas hospitality sector report sailing through the storm.
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